Delivery Information
Delivery Information
At iGlow.pk, we know you’re excited to get your skincare and beauty products as fast as possible. Here’s everything you need to know about how we pack, ship, and deliver your order across Pakistan.
Delivery Coverage
We currently deliver to all major cities and most towns across Pakistan, including Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Gujranwala, Multan, Peshawar, Quetta, and beyond, through our trusted courier partners.
Delivery Charges
| Order Type | Delivery Fee |
|---|---|
| Standard order (below Rs. 1999) | Rs. 200 |
| Bulk / heavy items (skincare sets, hair tools, etc.) | Rs. 250 – Rs. 300 |
| Free delivery | On orders above Rs. 2000 |
Estimated Delivery Time
- Lahore, Karachi, Islamabad/Rawalpindi: 2–3 business days
- Other major cities: 3–4 business days
- Remote areas/small towns: 4–5 business days
Orders are processed and handed over to our courier partner within 24 hours of confirmation (excluding Sundays and public holidays).
Order Processing & Confirmation
- Once you place your order, you’ll receive a confirmation via SMS/WhatsApp.
- Our team verifies your order and address for accuracy.
- Your order is packed with care and handed to our courier partner.
- You’ll receive a tracking number via WhatsApp/SMS once dispatched.
Cash on Delivery (COD)
We offer Cash on Delivery across Pakistan for your convenience and security. You only pay when your order arrives at your doorstep. Prepaid/online payment options are also available for faster processing and priority packing.
Courier Partners
We work with reliable, nationwide courier services (e.g. Pakistan Post, TRAX, TCS, Leopards Courier) to ensure your package reaches you safely and on time.
Order Tracking
Once dispatched, you can track your order in real time using the tracking number sent to you via WhatsApp/SMS or through your account on iglow.pk.
Delivery Delays
While we strive to deliver every order on time, delays may occasionally occur due to:
- Weather conditions or natural disruptions
- Public holidays or strikes
- Incomplete or incorrect delivery address
- High order volume during sales/promotions
We appreciate your patience and will keep you updated in case of any delay.
Failed Delivery Attempts
Our courier partner will attempt delivery up to 2 times. If both attempts are unsuccessful (customer unavailable or unreachable), the order will be returned to us. You may then contact our support team to reschedule delivery or request a refund as per our Return & Refund Policy.
Need Help?
For any delivery-related questions, feel free to reach out to our support team via WhatsApp or email — we’re happy to help!
